Frequently asked questions
How do I contact you?
We answer all calls and emails received between 8:00 a.m. and 4:00 p.m. If you leave a voicemail or email outside those hours, we’ll respond by 10:00 a.m. the next business day. Call 978.697.5696 or email lucicleaningservices@gmail.com — and feel free to tell us your needs, likes and dislikes. Your input is always appreciated.
Will I have the same cleaner each visit?
We make every effort to send your regular cleaning technician each visit, but it isn’t guaranteed. Illness, vacations or promotions may occasionally mean a replacement. Whoever comes will always be respectful of your home.
Do you have a guarantee?
Yes. We’ve built our business on reputation, but we’re human and things can occasionally get missed. If that happens, call or email us within 24 hours and we’ll make it right at no charge.
What time will you arrive?
Please allow us to schedule your cleaning between 7:00 a.m. and 5:00 p.m. We plan our routes to minimize drive time, which helps keep prices down and avoids trip fees. If you need a morning or afternoon slot we’ll do our best to accommodate you, but times aren’t guaranteed.
Do I need to tidy up before you come?
The more picked up your home is, the better job we can do. If there are dishes, laundry or projects out, no problem — we’ll clean around them. Getting things off the floor (onto beds or the couch) helps a lot. If you’d like help organizing dishes, laundry or clutter, we can do it for an extra fee.
What if I need to reschedule or cancel?
Your time slot is reserved just for you. Please give us at least 24 hours’ notice by phone or email to reschedule or cancel; late cancellations or lock-outs are charged $50. Keeping a key somewhere discreet near your home is the easiest way to avoid a lock-out.
What if something gets broken?
It’s rare, but accidents happen. Your cleaner will tell our office right away and leave you a note along with the item. Please put away anything priceless or irreplaceable, and let us know at your first cleaning about anything we should avoid or that’s in poor repair (for example, a loosely hung picture).
Do you bring your own supplies?
Yes — our own green, citrus-based cleaning products and microfiber towels. We just ask that you provide a working vacuum and a roll of paper towels. If you prefer particular products, leave them out and we’ll use them.
Do I need to sign a contract?
Never. Our quality is our contract.
No contracts, ever. Our quality is our contract.
Tell us about your home and we’ll get back to you with a free, no-obligation quote.